A. The fee is intended to cover costs associated with issuing and mailing of the cancellation notice to all required parties.
A. Any payment to reinstate cancellation for non-payment must be received by your agent prior to the effective date of cancellation.
A. If enough coverage has been purchased by prior payments, additional payment may not be necessary. Please discuss this with your agent or call us directly.
A. No. You could be held responsible for payment of premium for coverage provided until we cancel for non-payment of premium. It is best to contact your agent for proper forms of cancellation.
A. Refunds are processed weekly. They are issued payable to the policyholder and mailed direct by the company. They may be held briefly subject to the collection of funds from recent payments received by the company.
A. The email is automatic and should arrive in your inbox immediately. If you do not receive the PIN # immediately you may want to double check your spam folder or the email address you used to enroll.
A. Use the back button and re-enter the correct email address.
A. There is an option to cancel, by doing so you acknowledge you are cancelling the Automated Payment Services. You will remain on the current installment plan and your next bill will be sent to you in the mail.
A. All one-time on-line payments processed will be immediately reflected on the insureds account.
A. Automated payments will be processed on the insured’s due date or up to 5 calendar days following to account for weekends and bank holidays.
A. You can modify your payment plan at any time.
A. The installment fee is $1.00
Policies issued by either Sterling Insurance Company or Sterling Insurance Cooperative, Inc.