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FAQs



Q. Why was a fee of $10.00 added to my account? Cancellation did not take effect.

A. The fee is intended to cover costs associated with issuing and mailing of the cancellation notice to all required parties. 

Q. My policy has cancelled. Can I send a late payment?

A. Any payment to reinstate cancellation for non-payment must be received by your agent prior to the effective date of cancellation.

Q. A sale is pending on our property, but I have a payment due. Do I have to send payment to prevent cancellation?

A. If enough coverage has been purchased by prior payments, additional payment may not be necessary. Please discuss this with your agent or call us directly. 

Q. I want to cancel my policy. Should I just ignore my bill?

A. No. You could be held responsible for payment of premium for coverage provided until we cancel for non-payment of premium. It is best to contact your agent for proper forms of cancellation.

Q. I am due a refund. When will I receive it?

A. Refunds are processed weekly. They are issued payable to the policyholder and mailed direct by the company. They may be held briefly subject to the collection of funds from recent payments received by the company.

Q. When I am setting up Automated Payment Service how long will it take to receive the PIN # via email?

A. The email is automatic and should arrive in your inbox immediately. If you do not receive the PIN # immediately you may want to double check your spam folder or the email address you used to enroll.

Q. What happens if I enter the wrong email address?

A. Use the back button and re-enter the correct email address.

Q. What if I want to cancel Automated Payment Services?

A. There is an option to cancel, by doing so you acknowledge you are cancelling the Automated Payment Services. You will remain on the current installment plan and your next bill will be sent to you in the mail.

Q. When will my payment be processed?

A. All one-time on-line payments processed will be immediately reflected on the insureds account.

Q. What happens if the payment date falls on a weekend or bank holiday?

A. Automated payments will be processed on the insured's due date or up to 5 calendar days following to account for weekends and bank holidays.

Q. Can I modify my pay plan once enrolled in Automated Payment Service?

A. You can modify your payment plan at any time.

Q. How much is the installment fee for Automated Payment Services?

A. The installment fee is $1.00